Privacy Policy
Bonsalls Florist
Last updated: August 4, 2025
1. Who We Are
Bonsalls Florist is committed to protecting your privacy and personal data. We are a florist business located at:
Bonsalls Florist
10 Brewery Street
Rugeley
WS15 2DY
Phone: 01889 582273
Email: bonsallsflowers@gmail.com
This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
2. Information We Collect
When You Place an Order
We collect the following information necessary to process and deliver your order:
- Full name
- Delivery address
- Phone number
- Email address
- Payment information (processed securely through our payment provider)
When You Contact Us
When you use our contact form at https://bonsallsflorist.com/contact-us/, we collect:
- Full name
- Email address
- Any message or inquiry you submit
Website Usage Information
We may automatically collect certain information about your visit to our website, including:
- IP address
- Browser type and version
- Pages visited and time spent on our site
- Referring website
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing and Delivery:
- To process your flower orders
- To arrange delivery of your purchases
- To contact you about your order status
- To provide customer service and support
Communication:
- To respond to your inquiries submitted through our contact form
- To send order confirmations and delivery notifications
- To communicate about our products and services (with your consent)
Business Operations:
- To improve our website and services
- To comply with legal obligations
- To protect against fraud and ensure security
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract performance: To fulfill orders and provide services you’ve requested
- Legitimate interests: To operate our business, improve our services, and communicate with customers
- Consent: For marketing communications (where applicable)
- Legal obligation: To comply with tax, accounting, and other legal requirements
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers:
- Delivery companies (to fulfill flower deliveries)
- Payment processors (to process transactions securely)
- Website hosting and technical service providers
Legal Requirements:
- When required by law, court order, or legal process
- To protect our rights, property, or safety, or that of others
All third parties are required to maintain the confidentiality and security of your personal information.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations (typically 6-7 years for tax and accounting records)
- Resolve disputes and enforce agreements
Contact form inquiries are typically retained for 2 years unless ongoing correspondence is required.
7. Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Ask us to limit how we use your data
- Portability: Request your data in a portable format
- Object: Object to certain processing of your data
- Withdraw consent: Where processing is based on consent
To exercise these rights, please contact us using the details below.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please refer to our Cookie Policy.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “last updated” date.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Bonsalls Florist
10 Brewery Street
Rugeley
WS15 2DY
Phone: 01889 582273
Email: bonsallsflowers@gmail.com
Contact Form: https://bonsallsflorist.com/contact-us/
If you are not satisfied with our response to your privacy concerns, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.